How pola.lk collects, uses and protects your personal information.
Last updated: 15th of October, 2026
We take your privacy very seriously and are committed to protecting the privacy of all visitors and users of the pola.lk website and the pola.lk mobile applications (together, the “Platform”), and the corresponding services available through the Platform (the “Services”).
This privacy policy is provided by Binary Digital Labs (Private) Limited, which owns and operates pola.lk (“we”, “us”, “our”, the “Company”, as applicable), to you (“you” or the “User”). We are responsible for the personal information collected through the Platform.
Below we set out our privacy policy, which will govern the way in which we process any personal information that you provide to us.
Please read this privacy policy carefully as it contains important information on who we are and how we collect, store, use and share your information. By accessing the Platform or using our Services or otherwise indicating your consent, you agree to, and where required, consent to the collection, use and transfer of your information as set out in this policy. If you do not accept the terms of this policy, you must not use the Platform and/or the Services. This privacy policy supplements other notices and privacy policies and is not intended to override them.
This privacy policy: (i) applies only to the Platform and not to websites or applications of any other companies or organisations; and (ii) specifically addresses our obligations pursuant to local law.
When you visit our Platform or sign in to use the Services, you may be asked to provide information about yourself. We collect:
This information is required to provide the Services to you. If you do not provide such information, it may delay or prevent us from providing the Services.
This privacy policy also applies when accessing the Platform and/or the Services from mobile technology (such as mobile phones, tablets or other devices). Unless you have chosen to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Services and access the Platform from mobile technology.
Your information will allow us to provide you with access to the particular parts of the Platform relevant to you and allow us to supply the Services you require.
We will use your information for the purpose of publishing and managing your ads, enabling buyers and sellers to contact each other, fulfilling service orders placed by you (such as ad boosts and memberships), processing any other transactions authorised or made by you with us, verifying identities, keeping the Platform safe and preventing fraud, spam and misuse, improving our search and Services, informing you of special offers and providing other marketing information to you which we think you may find of interest, and undertaking services or customer research/development.
Your information may be used by us to contact you for your opinions on the Platform, the Services and our business, and to notify you of changes or developments to the Platform, the Services and our business.
The pola.lk website uses cookies and similar technologies (such as local storage):
You can change your choice at any time by clearing the cookies for pola.lk in your browser. The pola.lk mobile apps collect similar usage information to improve the Services.
We don’t sell or rent users’ personal information to third parties for their marketing purposes without users’ explicit consent.
We share personal information with service providers who help us run the Platform, only as needed for them to perform their services for us, including:
We may also disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a posting or other content violates others’ rights, or protect anyone’s rights, property, or safety.
In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets, that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. We undertake not to provide your personal information to third parties save in accordance with this policy.
We employ a third-party provider (PayHere) for processing payments. They have access to personal information needed to perform their functions, but may not use it for other purposes. We do not have access to or retain your card or bank account details.
We keep your information for as long as your account is active or as needed to provide the Services. After your account is deleted, or when information is no longer needed, we delete it or make it anonymous, except where we must keep it for longer to meet legal, tax or accounting obligations, resolve disputes, prevent fraud or enforce our terms.
You may ask us whether we are storing personal information about you by emailing us at support@pola.lk and, if you wish, we will provide you with a copy of the personal data we hold about you by email, free of charge. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established.
We respect your privacy and your right to request the deletion of your personal data. You can delete your data from our systems in any of the following ways:
How to delete your account and data
Verification
Upon receiving an email request, we may ask for additional information to verify your identity to ensure the security of your data.
Processing time
We will process your request within 30 days and notify you once your personal data has been deleted, subject to Section 6.
If you have any enquiry or concern about our privacy policy or the way in which we are handling personal data, please contact us at support@pola.lk. If at any time you do not wish to receive marketing messages from us, please email support@pola.lk with “unsubscribe” as the subject heading.
We reserve the right to vary this policy from time to time. Our updated policy will be displayed on our Platform, with the “Last updated” date at the top changed. Where the changes are significant, we will also notify you through the Platform or by email. By continuing to use and access the Platform following such changes, you agree to be bound by any variation made by us.