How refunds work for paid Ads, boosts, and memberships on pola.lk.
Last updated: 10th of October, 2026
This policy explains when refunds apply to paid services on pola.lk, including paid Ads, Ad boosts (promotions), and memberships. By purchasing any paid service you agree to the terms below. This policy forms part of our Terms & Conditions.
Paid Ads, boosts, and memberships are digital promotional services that begin delivering value as soon as they are activated. Because they are consumed in real time, fees are generally non-refundable once the service has started.
You may request a refund if a paid service was not delivered due to a technical fault on our side (for example, a boost you paid for never went live), or if you were charged more than once for the same purchase. Eligible refunds are issued to the original payment method.
Refunds are not available where the service was delivered as described, where an Ad was removed for breaching our Terms & Conditions, or for change of mind after a service has been activated.
You can cancel a membership at any time from your account. Cancellation stops future renewals; the current paid period remains active until it ends and is not refunded on a pro-rata basis.
Contact support@pola.lk within 7 days of the charge with your payment reference and a brief description of the issue. We aim to review eligible requests within 5–7 business days.
Approved refunds are processed to your original payment method. Depending on your bank or card provider, it may take additional time for the amount to appear on your statement.
For any questions about this policy, contact us at support@pola.lk.